Lovoline uses one essential cookie to keep you signed in and protect forms, one small cookie to remember your cookie choice, and a few items of browser storage for things like light or dark mode. There are no analytics or advertising cookies. If that ever changes, we will update this policy and ask for your consent first.
1. What cookies are
Cookies are small text files that a website saves in your browser. Websites can also keep small amounts of information in your browser’s “local storage” and “session storage”, which work in a similar way. This policy covers all of them.
UK rules (the Privacy and Electronic Communications Regulations, known as PECR) allow cookies and storage that are strictly necessary for a service you have asked for to be used without consent. Anything else needs your consent first.
2. What we use
Everything in this table is set by our own website and is essential, or is needed to remember a preference you have chosen. None of it is used to track you across other websites or to build an advertising profile.
| Name | Purpose | Type | Duration |
|---|---|---|---|
| lovo_sess | Keeps you signed in, protects forms against forged submissions, and holds your basket and the brief you have started. | Cookie (first-party, essential) | Session: removed when you close your browser |
| lovo_consent | Records the choice you made on the cookie banner so that our server can respect it. | Cookie (first-party, essential) | 180 days |
| lovo_cookies | Records your cookie banner choice and its date in your browser so the banner is not shown again. | Local storage | Until you clear your browser storage |
| lovo_theme | Remembers whether you chose light or dark mode. | Local storage (preference) | Until you clear your browser storage |
| lovo_side | Remembers whether the dashboard sidebar is open or collapsed. | Local storage (preference) | Until you clear your browser storage |
| cb_open | Remembers that you opened the chat window, so it stays open as you move between pages. | Session storage | Until you close the tab |
| lovoline:new | Carries the brief you typed on the home page into the builder, then is removed. | Session storage | Until the builder opens or you close the tab |
| lovo_nav_… | Remembers the scroll position of the dashboard menu between pages. | Session storage | Until you close the tab |
| payPoll_… | Counts automatic refreshes of an invoice page while a payment is being confirmed. | Session storage | Until payment is confirmed or you close the tab |
| wbp_… | Set only when you open our secure checkout page. Ties that checkout session to your browser so nobody else can use the payment link. | Cookie (first-party, essential) | Until the checkout session expires (normally about an hour) |
The cookie banner you see on your first visit is how we tell you about this. Your choice is saved in the lovo_consent cookie and the lovo_cookies storage item listed above.
3. Cookies and requests from other companies
A few features rely on other companies, which may set their own cookies or receive your IP address:
- Cloudflare Turnstile. When this security check is switched on, it appears on forms such as sign-up and contact to tell people from bots. Cloudflare may set its own strictly necessary cookies and receives your IP address and browser information.
- Payment providers. If you pay by card, wallet or PayPal, the payment step is handled by the payment provider, which sets its own cookies on its pages for security and fraud prevention. Those cookies are governed by the provider’s own policy.
- Google Fonts. Our pages load font files from Google’s servers. This does not set a cookie on our website, but Google receives your IP address and browser details when the fonts are requested.
Websites published by our customers are separate from our own website. Each site owner is responsible for any cookies their site uses.
4. What we do not use
We do not use analytics cookies, advertising cookies, social media trackers or tracking pixels on our website today. If we decide to add any non-essential cookies in future, we will update this policy first and they will only be set if you have given consent through the cookie banner.
5. Your choices
- The cookie banner offers “Accept all” and “Essential only”. Because we currently use only essential cookies, both choices have the same effect today. Your choice is recorded so that we can respect it, and we will ask you again before any non-essential cookies are introduced.
- You can change your choice at any time: open cookie settings, or use the “Cookie settings” link at the bottom of any page.
- You can delete or block cookies and storage in your browser settings. If you block the lovo_sess cookie you will not be able to sign in, order or use the builder.
6. Changes to this policy
We will update this policy whenever the cookies or storage we use change. The date at the top shows the latest version.
7. Contact
If you have a question about cookies or about how we use your information, see our Privacy Policy or contact us using the details below.
